Welcome to ESM Appliances & Mattress Terms and Conditions
Our mission is to provide our customers with high-quality appliances that fit their needs at low prices. When purchasing the appliances at our store you hereby understand that we are not the manufacturers of these appliances. We receive, check, repair (if needed), and resell them. ESM Appliances & Mattress offers a variety of services to their customers (installation, haul away, delivery, and service calls).
When signing these terms and conditions, you agree not to sue ESM Appliances and/or any staff.
Installation: If you would like for us to install any of the appliances you purchased, like, microwaves, dishwashers and/or gas stove the fee is $95 and for double ovens and microwave ovens the fee is $175 base fee and up. For dryer installations we do not provide the dryer ducts. In addition to that, refrigerator installations do not include water filters.
Haul Away: The haul away service fees are as follow, refrigerators ($55), washers/dryers ($35), and for the dishwashers uninstall and haul away ($90).
Deliveries/Services: Our deliveries/services are offered to our customers Monday through Friday between the hours of
10 am and 7 pm. Customers do not get a specific time, only a time frame, for their delivery/service. Please check your availability and select a day that best fits you. Also, PLEASE be advised that delivery/service times are subjected to change due to unexpected circumstances.
Warranty: All appliances come with 90 days of warranty! If you carry out your appliances from the store and need a service to be done within the 90 days of your warranty, you MUST bring it into the store for repairs and you will receive a call when its ready for pick up. If you choose to have your appliances delivered and need a service done within the 90 days of you warranty, you will be serviced at home. Just give us a call!
Restock: Be advised that canceling an order will result in a 15% restocking fee for carried out appliances. If you use our delivery service, the delivery fee will not be refunded, and the customer will have to pay the 15% restocking fee as well.
No refunds are done at our store, only exchanges with original receipt.
When signing these terms and conditions, you agree not to sue ESM Appliances and/or any staff.
Installation: If you would like for us to install any of the appliances you purchased, like, microwaves, dishwashers and/or gas stove the fee is $95 and for double ovens and microwave ovens the fee is $175 base fee and up. For dryer installations we do not provide the dryer ducts. In addition to that, refrigerator installations do not include water filters.
Haul Away: The haul away service fees are as follow, refrigerators ($55), washers/dryers ($35), and for the dishwashers uninstall and haul away ($90).
Deliveries/Services: Our deliveries/services are offered to our customers Monday through Friday between the hours of
10 am and 7 pm. Customers do not get a specific time, only a time frame, for their delivery/service. Please check your availability and select a day that best fits you. Also, PLEASE be advised that delivery/service times are subjected to change due to unexpected circumstances.
Warranty: All appliances come with 90 days of warranty! If you carry out your appliances from the store and need a service to be done within the 90 days of your warranty, you MUST bring it into the store for repairs and you will receive a call when its ready for pick up. If you choose to have your appliances delivered and need a service done within the 90 days of you warranty, you will be serviced at home. Just give us a call!
Restock: Be advised that canceling an order will result in a 15% restocking fee for carried out appliances. If you use our delivery service, the delivery fee will not be refunded, and the customer will have to pay the 15% restocking fee as well.
No refunds are done at our store, only exchanges with original receipt.